Process: Flipkart BNPL(Buy Now Pay Later)
Job Role: Collection Executive
Work location: Electronic city Bengaluru
Fresher/Experience can apply
Salary: Freshers 17.6 CTC -15.5 K TH
Experience 19K CTC -16.5 K TH
Incentives: Depend on performance min 3k
Shift : Day Shift Job
Languages known: Average English and Good Hindi
A collections agent’s primary duty is communicating with customers, usually via telephone, to collect payments on debts. This requires patience and diligence as collections agents frequently deal with debtors avoiding their phone calls or quickly hanging up once they realize the call is an attempt to collect a debt.
- Explain the repercussions for customers who do not pay on time.
- Experience in both soft and hard collections is preferred.
- Responsible for ensuring successful collections and meeting performance targets.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Timely escalate critical cases to the supervisor for improved management
- Work experience as a Tele caller, or a similar role in the collection Department.
- Great interpersonal skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Ability to tolerate stress and pressure.
- Focus on the targets.
- Must possess the skills to persuade and collect payments